Queen Amara Badu Posted June 18, 2017 Share Posted June 18, 2017 What were you doing (or trying to do): I'm trying to change my cover photo.What happened (describe thoroughly please): When trying to change my cover photo I get this error message "Your image is too tall. The maximum height for this image is 720 pixels." Link to page: https://politicsandwar.com/account/vip/Any other relevant information: I've tried 3 different photos. All of which the pixel height was either 720 or below. All of them returned with the same error message. Screenshot: Here are several screenshots including the photos I tried use as my cover photo http://i.imgur.com/84iQUUA.png http://i.imgur.com/8pgr8MW.png http://i.imgur.com/tJMZgVI.png http://i.imgur.com/37a1JGC.png http://i.imgur.com/QQe2ZMl.png http://i.imgur.com/Y4QdzaJ.jpg http://i.imgur.com/jijZ67q.jpg https://media.giphy.com/media/mt5Ba8ccrLRTy/giphy.gif 1 Quote Link to comment Share on other sites More sharing options...
Administrators Alex Posted June 19, 2017 Administrators Share Posted June 19, 2017 I'm sure it's a different image you have somewhere that's throwing the error. Sorry it's not more specific. Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
Queen Amara Badu Posted July 20, 2017 Author Share Posted July 20, 2017 So, I've tried changing all of my photos in the VIP area and they all work just fine. No matter what picture I use for the cover photo, nothing works, I get the same error message "Your image is too tall. The maximum height for this image is 720 pixels." No matter how small the image is, it still doesn't work. I'm convinced it's not a different image that's throwing the error. I've even tried using a different PC and mobile devices. That's the only image I cannot change. No matter what image I use and how small it is. Quote Link to comment Share on other sites More sharing options...
Administrators Alex Posted July 20, 2017 Administrators Share Posted July 20, 2017 9 hours ago, Queen Amara Badu said: So, I've tried changing all of my photos in the VIP area and they all work just fine. No matter what picture I use for the cover photo, nothing works, I get the same error message "Your image is too tall. The maximum height for this image is 720 pixels." No matter how small the image is, it still doesn't work. I'm convinced it's not a different image that's throwing the error. I've even tried using a different PC and mobile devices. That's the only image I cannot change. No matter what image I use and how small it is. I double checked the code and I think I found that the issue was related to the portrait URL, as there was a typo in the code. Try it now and let me know if you're still having trouble. Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
Queen Amara Badu Posted July 20, 2017 Author Share Posted July 20, 2017 Tried several pictures and still getting the same message, unfortunately. Quote Link to comment Share on other sites More sharing options...
Administrators Alex Posted July 21, 2017 Administrators Share Posted July 21, 2017 Can you give me an example link of an image you're trying? Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
Queen Amara Badu Posted July 21, 2017 Author Share Posted July 21, 2017 None of these seem to work. Quote Link to comment Share on other sites More sharing options...
Administrators Alex Posted July 22, 2017 Administrators Share Posted July 22, 2017 I'm not getting any errors with the following: http://i.imgur.com/jijZ67q.jpg http://i.imgur.com/Y4QdzaJ.jpg http://i.imgur.com/L2pyxNT.jpg http://i.imgur.com/unIEDPi.jpg And checking the code, the only image that has the 720 pixel height restriction is the cover image. You're using the direct links like I'm posting here above? And you're changing your cover image on the VIP page: https://politicsandwar.com/account/vip/ ? Like I said, I just changed to each of these images with 0 errors. Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
Administrators Alex Posted July 22, 2017 Administrators Share Posted July 22, 2017 So I logged into your account and duplicated the error and found the issue. Definitely just a problem with the code, but the reason you were getting that error was because your portrait image was > 720 pixels in height. The limits for portrait images are 400 x 400 by the way, you just probably had the image selected before the restrictions were put into place. Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
Queen Amara Badu Posted July 23, 2017 Author Share Posted July 23, 2017 Thanks. All I needed to do was resize my portrait. Your first solution was the right solution. It's working. Now I can't decide what cover photo to use. Quote Link to comment Share on other sites More sharing options...
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