Emperor Tristar Majestica Posted January 5, 2017 Share Posted January 5, 2017 (edited) What were you doing (or trying to do): I was trying to log-in to the game on my phone. What happened (describe thoroughly please): After I had filled in my details, and clicked 'login', I was presented with a 'Login Failure' page Link to page: N/A Any other relevant information: N/A Screenshot: (if available): Not sure how to input screenshots/images on mobile. Edited January 5, 2017 by Emperor Tristar Majestica Quote His Royal Highness Emperor Tristar Majestica Emperor of the Imperial Republic of Hungadada Link to comment Share on other sites More sharing options...
Kamea Arano Posted January 5, 2017 Share Posted January 5, 2017 Can confirm. I couldn't log in with my Tablet. Quote Terms of Service | Wiki | Contact Me Link to comment Share on other sites More sharing options...
Administrators Alex Posted January 5, 2017 Administrators Share Posted January 5, 2017 I just logged in fine on my Galaxy S7. What error(s) are you getting? 1 Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
Jon Snow Posted January 6, 2017 Share Posted January 6, 2017 HTC One A9 here and have had no problems all day. Which device/app are you using? Quote Link to comment Share on other sites More sharing options...
Emperor Tristar Majestica Posted January 6, 2017 Author Share Posted January 6, 2017 (edited) I just logged in fine on my Galaxy S7. What error(s) are you getting?I get the Login Failure page, accompanied by the following text: You entered an incorrect email/password combination. Try Again All my details are correct. HTC One A9 here and have had no problems all day. Which device/app are you using?I'm using an iPhone 6s, on Safari. (I tried Chrome. Presented with the same text) Edited January 6, 2017 by Emperor Tristar Majestica Quote His Royal Highness Emperor Tristar Majestica Emperor of the Imperial Republic of Hungadada Link to comment Share on other sites More sharing options...
Administrators Alex Posted January 6, 2017 Administrators Share Posted January 6, 2017 I'd expect your details are not correct. Is your phone auto-filling something in for you, perhaps? Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
Ayayay Posted January 7, 2017 Share Posted January 7, 2017 My 6s logs in fine tbh Quote Orbis Wars | CSI: UPN | B I G O O F | PW Expert Has Nerve To Tell You How To Run Your Own Goddamn Alliance | Occupy Wall Street | Sheepy Sings TheNG - My favorite part is when Steve suggests DEIC might have done something remotely successful, then gets massively shit on for proposing such a stupid idea. On 1/4/2016 at 6:37 PM, Sheepy said: This was !@#$ing gold. 10/10 possibly my favorite post on these forums yet. Sheepy said: I'm retarded, you win Link to comment Share on other sites More sharing options...
Emperor Tristar Majestica Posted January 8, 2017 Author Share Posted January 8, 2017 I'd expect your details are not correct. Is your phone auto-filling something in for you, perhaps? Well it auto fills my email and my password, which are correct. Just to be sure, I deleted the auto fill and manually filled in my details. This was to no avail. Quote His Royal Highness Emperor Tristar Majestica Emperor of the Imperial Republic of Hungadada Link to comment Share on other sites More sharing options...
Aksel Posted January 8, 2017 Share Posted January 8, 2017 Well it auto fills my email and my password, which are correct. Just to be sure, I deleted the auto fill and manually filled in my details. This was to no avail. Sometimes even if I change things it will autofill anyway - try to clear cache - enter in your stuff manually again and see what happens. Operating Galaxy s7e and its working fine. Quote Link to comment Share on other sites More sharing options...
Administrators Alex Posted January 8, 2017 Administrators Share Posted January 8, 2017 Well it auto fills my email and my password, which are correct. Just to be sure, I deleted the auto fill and manually filled in my details. This was to no avail. And entering the exact same information yields a valid login on any other device? The form is exactly the same on your phone and on your computer. This has to be an issue on your end - as Mad Max suggested, phones do often auto-fill when they're not supposed to. Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
Emperor Tristar Majestica Posted January 9, 2017 Author Share Posted January 9, 2017 And entering the exact same information yields a valid login on any other device? The form is exactly the same on your phone and on your computer. This has to be an issue on your end - as Mad Max suggested, phones do often auto-fill when they're not supposed to. Well, entering what I do on my phone works on my laptop. It doesn't work on my tablet, and that doesn't have autofill on. I'll try deleting the cache, and entering it manually. EDIT: I deleted the cache and turned off autofill. I entered my log in details correctly. Still to no avail. P.S. I have the ability to log into my nation on my laptop now. I still would like the problem to be solved, though. Quote His Royal Highness Emperor Tristar Majestica Emperor of the Imperial Republic of Hungadada Link to comment Share on other sites More sharing options...
Administrators Alex Posted January 9, 2017 Administrators Share Posted January 9, 2017 Well, entering what I do on my phone works on my laptop. It doesn't work on my tablet, and that doesn't have autofill on. I'll try deleting the cache, and entering it manually. EDIT: I deleted the cache and turned off autofill. I entered my log in details correctly. Still to no avail. P.S. I have the ability to log into my nation on my laptop now. I still would like the problem to be solved, though. Again, I can't duplicate your issue. I can only expect you're not quite entering something correctly on your phone/tablet. Are you ensuring it's not auto-capitalizing the first letter of your password, for example? Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
Emperor Tristar Majestica Posted January 9, 2017 Author Share Posted January 9, 2017 Again, I can't duplicate your issue. I can only expect you're not quite entering something correctly on your phone/tablet. Are you ensuring it's not auto-capitalizing the first letter of your password, for example? Yes. I entered the password manually, with no capitals, or any other characters different to what it should be. My email is exactly what is in on my laptop. This is a strange situation. Quote His Royal Highness Emperor Tristar Majestica Emperor of the Imperial Republic of Hungadada Link to comment Share on other sites More sharing options...
Administrators Alex Posted January 9, 2017 Administrators Share Posted January 9, 2017 Yes. I entered the password manually, with no capitals, or any other characters different to what it should be. My email is exactly what is in on my laptop. This is a strange situation. Have you tried different browsers on your mobile devices? Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
Emperor Tristar Majestica Posted January 9, 2017 Author Share Posted January 9, 2017 Have you tried different browsers on your mobile devices? Yes, I tried Chrome as well, once again, to no avail. Quote His Royal Highness Emperor Tristar Majestica Emperor of the Imperial Republic of Hungadada Link to comment Share on other sites More sharing options...
Administrators Alex Posted January 9, 2017 Administrators Share Posted January 9, 2017 Yes, I tried Chrome as well, once again, to no avail. I'm honestly not sure how to help you, other than suggesting more extreme troubleshooting measures, like turning your phone off and on again, uninstalling and re-installing browser apps, etc. Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
Emperor Tristar Majestica Posted January 9, 2017 Author Share Posted January 9, 2017 I'm honestly not sure how to help you, other than suggesting more extreme troubleshooting measures, like turning your phone off and on again, uninstalling and re-installing browser apps, etc. No worries. I have my laptop with me now, so it isn't a problem anymore. Thanks for your assistance! Quote His Royal Highness Emperor Tristar Majestica Emperor of the Imperial Republic of Hungadada Link to comment Share on other sites More sharing options...
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